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RETURN / EXCHANGES
Kumapop Hassle-Free Refund & Return Assurance
At Kumapop, we are committed to offering premium lab-grown diamond jewelry crafted with precision and care. Your satisfaction is our top priority, and we want you to shop with complete confidence.
To ensure a seamless experience, we provide a clear and hassle-free refund and exchange policy on eligible products under the conditions below.
Eligibility for Refund
You may request a refund within 30 days from the date of delivery under the following circumstances:
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Defective or Damaged Product: If your jewelry arrives damaged, defective, or not as described.
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Change of Mind: If you are not fully satisfied with your purchase for any reason — such as style, size, or personal preference.
Exchanges
We accept exchanges for eligible products within 30 days of delivery.
Exchange requests must meet the same conditions as refunds and must be approved before return shipping.
Return Shipping Cost
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Free Return Shipping: All approved returns and exchanges are eligible for free return shipping — Kumapop covers the cost.
Return Process
To initiate a refund or exchange:
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Email service@kumapop.com within 30 days of receiving your product.
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Include your order number, purchase date, and a detailed explanation of your concern.
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Once verified and approved, our team will provide return shipping instructions.
Return Conditions
For your refund or exchange to be approved:
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The jewelry must be unused, in its original packaging, and include all certificates, accessories, and documents.
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The item must not show signs of wear, alteration, or misuse after delivery.
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The return must be shipped within 30 days from the date of approval.
Refund Process
After receiving and inspecting your returned item, we will process your refund within 14 business days.
Refunds will be issued to the original payment method used during purchase.
Exclusions
This policy does not cover:
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Items damaged through improper use, carelessness, or accidents after delivery.
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Returns made beyond the 30-day period.
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Claims lacking sufficient proof or documentation for verification.
Amendments
Kumapop reserves the right to modify or update this policy at any time without prior notice.
Any updates will apply to purchases made after the policy revision date.
Additional Notes
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Unboxing Video (Optional): Although not mandatory, we recommend recording an unboxing video for verification purposes.
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This policy applies to all jewelry purchased directly from Kumapop.
SHIPPING & DELIVERY
1. How long until I receive my jewelry?
Delivery Time = Processing Time + Shipping Time
Processing time varies by product. Some popular styles can be shipped within 72 hours (excluding Sundays and holidays), while engraved or customized orders may require 15–20 working days.
In addition, certain design-based products require multiple modeling and production procedures, which may take 5–6 weeks to complete. Please refer to the product details page for the exact production timeline.
Shipping time depends on the shipping method selected at checkout. For more details, please refer to the Shipping & Delivery information below.
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If you choose to pay by credit card or PayPal, your order will be confirmed in real time on our website.
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Once your order has been shipped, you will receive a confirmation email with a tracking number.
2. Where do you ship to, and how much does shipping cost?
Standard Shipping (8–12 business days)
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Free worldwide shipping on orders over $79
Standard Shipping (8–12 business days)
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Orders below $79 are subject to a $9.99 shipping fee
Express Shipping (5–8 business days)
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Express shipping is available at checkout for an additional fee (pricing displayed during checkout).
3. Where can I receive my order?
Your order can be delivered to any address you select, such as your home or workplace.
Once your order has shipped, you will receive an email with the tracking number for your shipment.
4. Can the delivery country be different from the purchase country?
No. The delivery country must be the same country where the order was placed.
5. Can I track my order?
Yes. You can check your order status in the “My Orders” section of “My Account.”
If you placed your order as a guest, simply click the “Order Information” link in your order confirmation email to track your shipment.
6. Will choosing express shipping shorten the production cycle?
No. Express shipping only shortens the transportation time, not the production time.
If your order includes items that require production or customization, express shipping will not reduce the manufacturing period—only the delivery time after shipment.
If you have any questions regarding your order status, please contact us:
Email: service@kumapop.com
CRAFTSMANSHIP & MAINTENANCE
At KUMAPOP, quality always comes first in the creation of every piece of jewelry. Nothing quite compares to the “forever” connection that fine jewelry can create. However, daily wear and tear, as well as contact with lotions or cleaning products, can loosen diamonds and gemstones, bend prongs, and wear down mountings. This happens gradually and often without visible warning.
For every customer visiting our website, we recommend reading this page to better understand the materials used in our jewelry and to learn proper care and maintenance methods to help prolong its service life.
There are few things more mesmerizing than seeing your jewelry sparkle again after proper cleaning. The good news is that most jewelry is easy to maintain at home. Below are simple and safe ways to keep your jewelry clean, sanitized, and looking its best using everyday household products.
How to Store and Protect Your Jewelry
Jewelry should always be kept dry. Avoid wearing it while swimming, bathing, or engaging in sports. Do not expose your jewelry to extreme temperatures or sudden temperature changes. Recommended storage temperature ranges between 0°C and 60°C.
If your jewelry is not worn frequently, store it in the provided dust bag. High-quality storage boxes should be lined with tarnish-resistant fabric and include separate compartments for each piece. In humid climates, placing a small packet of desiccant crystals in your storage area is recommended. Avoid storing jewelry alongside rubber products.
Always remove jewelry before applying colognes, perfumes, lotions, or other chemical products.
Chlorine—especially at elevated temperatures—can permanently damage or discolor gold jewelry. Clean gold or vermeil jewelry gently with a soft polishing cloth. Avoid excessive polishing, particularly on vermeil pieces, as it may damage the surface finish.
How to Clean Your Jewelry
In general, mild soap, warm water, and a soft toothbrush are sufficient to keep gemstone jewelry looking its best.
For diamond jewelry, regardless of metal type, the most effective cleaning method is to soak the jewelry in a solution of warm (almost hot) water and dishwashing soap for 20–40 minutes. Gently brush the stones with a very soft toothbrush, then rinse thoroughly under warm running water. Repeat if necessary. Take care not to brush too vigorously, as excessive force may loosen stones.
Important Note: Customized photo jewelry should not be soaked in water. These products feature a glass layer on the surface with photo paper underneath. Water exposure may seep inside and damage the photo. For customized photo designs, gently clean the surface only using a soft toothbrush or cloth.
Residue buildup can make jewelry look dull and feel unclean. Remove rings before cooking or applying thick lotions. Oils can accumulate within settings and may discolor jewelry—especially white gold or K gold pieces.
What to Avoid When Cleaning Jewelry
While dish soap or body wash is generally safe, avoid products containing moisturizers, as they leave residue on jewelry.
When drying jewelry, avoid paper towels, which may scratch metal surfaces. Instead, use a soft cotton or microfiber cloth, or allow the jewelry to air dry. Kumapop’s polishing cloth is also suitable for gentle drying.
Never use household cleaners such as bleach, chlorine, or acetone. These harsh chemicals can break down base metals.
Avoid abrasive substances like toothpaste, baking soda, or powdered cleaners, as they can easily scratch metals—especially gold.
Be cautious with ultrasonic jewelry cleaners. Although effective at restoring shine, the vibrations may loosen stones or cause them to fall out, especially in pieces with delicate settings.
How Often Should You Clean Jewelry?
Regular maintenance is key. Cleaning your jewelry approximately once every two weeks helps preserve its sparkle and reduces buildup over time, keeping each piece looking its best with minimal effort.
Hand Sanitizer and Your Jewelry
While hand sanitizer is widely used, it’s important to understand its impact on jewelry. Health and safety always come first. Generally, hand sanitizer is safe for hard stones and precious metals such as silver, platinum, titanium, and plated rings.
However, jewelry containing soft stones—such as pearls or opals—may be damaged or dulled by alcohol-based sanitizers. If your jewelry includes soft stones, we recommend removing it before applying hand sanitizer.
Summary: Jewelry Care Tips
To maintain long-lasting brilliance and wearability, please follow these guidelines:
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Avoid wearing jewelry while bathing or swimming
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Avoid heavy perspiration
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Avoid chemical exposure
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Store jewelry separately
Contact Us
If you have any questions, please feel free to contact us.
Support & Custom Orders:
Email: service@kumapop.com
