Contact Us

If you have any questions or concerns, please don’t hesitate to get in touch with us. We’ll do our best to respond within 24 hours.

Email Us: service@kumapop.com
General Inquiries / Custom Orders: service@kumapop.com

📢 Dear Customers:

All bags currently available for purchase on our website are ready-to-ship items unless otherwise stated.

Please note that customized or made-to-order bags require additional production time. If you have specific delivery time requirements, we recommend contacting us before placing your order.

⏳ Customization & Production Time (Bags)

• Name / Initial personalization: 10–20 business days

• Pattern / artwork customization: approximately 5–7 business days

• Fully customized new bag designs: approximately 4–6 weeks

For customized bags with longer production cycles, we will provide production progress updates during manufacturing.

Customized bags (including names, initials, numbers, or artwork) are non-refundable and non-returnable, as they are made specifically for you and cannot be resold.

All products undergo strict quality inspection and craftsmanship review before shipment.

⚠️ Before You Purchase

Production and processing times are clearly stated on each product page where applicable.
Please review all information carefully before completing your purchase.

🚫 Chargeback Policy Reminder

Please do not initiate a chargeback due to production or processing time.
If you have any concerns regarding your order, please contact our customer support team first — we will assist you according to our policies.