Starry Town 3-Piece Quilted Bedding Set GFTOQM668
CARE INSTRUCTIONS
To keep your bag looking its best:
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Spot clean only with a damp cloth
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Do not machine wash or tumble dry
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Air dry naturally, away from direct heat or sunlight
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Avoid overloading to maintain shape
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Store in a cool, dry place when not in use
- For quilted or fabric bags, gently clean the surface to protect stitching and texture
RETURN / EXCHANGES
Kumapop Hassle-Free Refund & Return Assurance
At Kumapop, we are committed to offering premium lab-grown diamond jewelry crafted with precision and care. Your satisfaction is our top priority, and we want you to shop with complete confidence.
To ensure a seamless experience, we provide a clear and hassle-free refund and exchange policy on eligible products under the conditions below.
Eligibility for Refund
You may request a refund within 30 days from the date of delivery under the following circumstances:
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Defective or Damaged Product: If your jewelry arrives damaged, defective, or not as described.
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Change of Mind: If you are not fully satisfied with your purchase for any reason — such as style, size, or personal preference.
Exchanges
We accept exchanges for eligible products within 30 days of delivery.
Exchange requests must meet the same conditions as refunds and must be approved before return shipping.
Return Shipping Cost
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Free Return Shipping: All approved returns and exchanges are eligible for free return shipping — Kumapop covers the cost.
Return Process
To initiate a refund or exchange:
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Email service@kumapop.com within 30 days of receiving your product.
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Include your order number, purchase date, and a detailed explanation of your concern.
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Once verified and approved, our team will provide return shipping instructions.
Return Conditions
For your refund or exchange to be approved:
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The jewelry must be unused, in its original packaging, and include all certificates, accessories, and documents.
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The item must not show signs of wear, alteration, or misuse after delivery.
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The return must be shipped within 30 days from the date of approval.
Refund Process
After receiving and inspecting your returned item, we will process your refund within 14 business days.
Refunds will be issued to the original payment method used during purchase.
Exclusions
This policy does not cover:
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Items damaged through improper use, carelessness, or accidents after delivery.
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Returns made beyond the 30-day period.
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Claims lacking sufficient proof or documentation for verification.
Amendments
Kumapop reserves the right to modify or update this policy at any time without prior notice.
Any updates will apply to purchases made after the policy revision date.
Additional Notes
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Unboxing Video (Optional): Although not mandatory, we recommend recording an unboxing video for verification purposes.
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This policy applies to all jewelry purchased directly from Kumapop.
SHIPPING & DELIVERY
1. How long until I receive my jewelry?
Delivery Time = Processing Time + Shipping Time
Processing time varies by product. Some popular styles can be shipped within 72 hours (excluding Sundays and holidays), while engraved or customized orders may require 15–20 working days.
In addition, certain design-based products require multiple modeling and production procedures, which may take 5–6 weeks to complete. Please refer to the product details page for the exact production timeline.
Shipping time depends on the shipping method selected at checkout. For more details, please refer to the Shipping & Delivery information below.
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If you choose to pay by credit card or PayPal, your order will be confirmed in real time on our website.
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Once your order has been shipped, you will receive a confirmation email with a tracking number.
2. Where do you ship to, and how much does shipping cost?
Standard Shipping (8–12 business days)
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Free worldwide shipping on orders over $69
Standard Shipping (8–12 business days)
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Orders below $69 are subject to a $9.99 shipping fee
Express Shipping (5–8 business days)
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Express shipping is available at checkout for an additional fee (pricing displayed during checkout).
3. Where can I receive my order?
Your order can be delivered to any address you select, such as your home or workplace.
Once your order has shipped, you will receive an email with the tracking number for your shipment.
4. Can the delivery country be different from the purchase country?
No. The delivery country must be the same country where the order was placed.
5. Can I track my order?
Yes. You can check your order status in the “My Orders” section of “My Account.”
If you placed your order as a guest, simply click the “Order Information” link in your order confirmation email to track your shipment.
6. Will choosing express shipping shorten the production cycle?
No. Express shipping only shortens the transportation time, not the production time.
If your order includes items that require production or customization, express shipping will not reduce the manufacturing period—only the delivery time after shipment.
If you have any questions regarding your order status, please contact us:
Email: service@kumapop.com
