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“Windy City's 18th Soldier” Hardknock Tee
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How many days does It take to ship orders?
All orders require a 4-7 business days production time (may be longer during holidays).
Do you ship worldwide?
Yes. We provide a flat-rate shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
USA (MAINLAND)
Please allow 4-7 business days to process and 2-5 business days for delivery.
USA (HI, AK, PR, GUAM)
Please allow 4-7 business days to process and 5-10 business days for delivery.
CANADA
Please allow 4-7 business days to process and 7-10 business days for delivery.
INTERNATIONAL
Please allow 4-7 business days to process and 7-28 business days for delivery.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-3 business days for the tracking information to update on the system.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us at service@kumapop.com and we will do our best to help you out.
RETURN/EXCHANGES
Kumapop Hassle-Free Refund & Return Assurance
At Kumapop, we are committed to offering premium lab-grown diamond jewelry crafted with precision and care. Your satisfaction is our top priority, and we want you to shop with complete confidence.
To ensure a seamless experience, we provide a clear and hassle-free refund and exchange policy on eligible products under the conditions below.
Eligibility for Refund
You may request a refund within 30 days from the date of delivery under the following circumstances:
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Defective or Damaged Product: If your jewelry arrives damaged, defective, or not as described.
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Change of Mind: If you are not fully satisfied with your purchase for any reason — such as style, size, or personal preference.
Exchanges
We accept exchanges for eligible products within 30 days of delivery.
Exchange requests must meet the same conditions as refunds and must be approved before return shipping.
Return Shipping Cost
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Free Return Shipping: All approved returns and exchanges are eligible for free return shipping — Kumapop covers the cost.
Return Process
To initiate a refund or exchange:
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Email service@kumapop.com within 30 days of receiving your product.
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Include your order number, purchase date, and a detailed explanation of your concern.
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Once verified and approved, our team will provide return shipping instructions.
Return Conditions
For your refund or exchange to be approved:
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The jewelry must be unused, in its original packaging, and include all certificates, accessories, and documents.
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The item must not show signs of wear, alteration, or misuse after delivery.
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The return must be shipped within 30 days from the date of approval.
Refund Process
After receiving and inspecting your returned item, we will process your refund within 14 business days.
Refunds will be issued to the original payment method used during purchase.
Exclusions
This policy does not cover:
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Items damaged through improper use, carelessness, or accidents after delivery.
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Returns made beyond the 30-day period.
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Claims lacking sufficient proof or documentation for verification.
Amendments
Kumapop reserves the right to modify or update this policy at any time without prior notice.
Any updates will apply to purchases made after the policy revision date.
Additional Notes
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Unboxing Video (Optional): Although not mandatory, we recommend recording an unboxing video for verification purposes.
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This policy applies to all jewelry purchased directly from Kumapop.
TRACK YOUR ORDER
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